Privacy Policy

Who processes the data

The data controller is the sole proprietor NIKOLA MILENKOVIĆ PR AGENCIJA ZA RAČUNARSKO PROGRAMIRANJE KRAGUJEVAC, Janka Katića 3a, 34000 Kragujevac, Serbia, privacy@radilivo.com.

What we do not collect

Listening needs no account. We do not ask for your name, e-mail address or phone number, and we do not build a listener profile.

Measuring listening

To know which stations work and how much they are listened to, we record only daily totals per station, browser family and device type: how many times listening was started, how long it lasted, how many attempts failed and the like.

We do not keep single events, IP addresses or any identifier, and we use no cookies for measuring. The daily totals are kept for 25 months.

Problem reports

When you report a problem, we keep the station, the kind of problem, your description if you write one, the browser family, the device type and the time of the report. Do not enter personal data in the description. Reports are kept for 12 months; after that they are deleted automatically, once a month.

To prevent abuse, the number of reports and of listening measurements is limited per network address. We do not keep the address itself, only a one-way key of it, which is deleted after one day.

Data in your browser

Your browser remembers your favourite stations, the volume, the last station and that you closed the offer to get the app (the browser's local storage). When you open the Favourites page, your browser sends us only the identifiers of the saved stations, so that we can show their cards; we do not keep these identifiers or link them to anyone. The data is deleted when you clear the site's data in your browser.

Cookies

We use no cookies for listening, search or favourite stations. The only cookie the site sets for a listener is a technical session cookie on the problem report page: it protects the form against fake reports, contains no personal data and is deleted when you close the browser, and the session data on the server after two hours.

Editors who sign in to the site's administration use cookies to sign in; these do not concern listeners.

When you play a station

The audio comes directly from the station's server, so that server, like any website you visit, sees your IP address and browser data. The station is responsible for that processing.

For some stations the browser loads a helper program for playback (hls.js) from the jsDelivr service, which also sees your IP address.

Server logs

For security and troubleshooting, our web server keeps technical logs of requests: the time, the page address without parameters, the outcome and duration of the request, without IP address or browser data. These logs are kept for 14 days, and the server's system logs for 90 days. Our server is provided by Hetzner Online GmbH, Germany.

Traffic to the site passes through the network of Cloudflare, Inc., United States, which protects the site against attacks and forwards requests to our server; in doing so it sees the IP address and technical data of the request. E-mails you send us are also forwarded by Cloudflare to our mailbox. The transfer of data to the United States is based on the standard contractual clauses in the data processing agreement with Cloudflare.

E-mail messages

When you write to us, we use your e-mail address and the content of your message only to reply and to handle your request. We keep messages as long as needed, and at most 12 months after the last correspondence.

Mobile app

The Radilivo app for Android and iOS works like the website and needs no account. This section describes how it differs from the website; everything else in this policy applies to the app as well.

The app downloads the list of stations and the song data from our server. With every request it sends the name and version of the app and the kind of system (Android or iOS), but no device identifier. Listening measurement and problem reports work as on the website: we keep only daily totals, and with a report only that it was sent from the app and for which system.

The chosen countries, the app's language and your favourite stations are stored only on your device and are deleted when you delete the app. When you open Favourites, the app sends us only the identifiers of the saved stations, so that we can show their data; we do not keep these identifiers. For playback in the background and the controls on the lock screen, in headphones and in the car the app uses the phone's system services; the station name and songs they show stay on the device.

The app shows ads through the Google AdMob service, provided by Google Ireland Limited, Ireland, and only after you play a station for the first time. The advertising software package that is part of the app collects the device's advertising identifier, the IP address, from which an approximate location is derived, data about ads shown and tapped and data about the performance and errors of the package itself, and sends them to Google to show ads, measure their performance and prevent abuse. Google is an independent controller of this data and may also transfer it to the United States; Google's privacy policy applies to it (policies.google.com/privacy).

To users in the European Union, the European Economic Area, the United Kingdom and Switzerland the app shows Google's privacy message after the first listen. Personalised ads are then shown only with your consent (Article 12(1)(1) of the Serbian Law on Personal Data Protection and Article 6(1)(a) of the EU General Data Protection Regulation); without consent, ads that do not depend on your interests are shown. You change or withdraw your choice in the app, in Settings, under „Privacy settings“.

On iPhone the app may also ask you with Apple's tracking prompt (App Tracking Transparency); if you decline, the advertising identifier is not used. You turn tracking off in the iPhone settings, under Privacy & Security, then Tracking. On Android devices you reset or delete the advertising identifier in the phone's settings, under Google, then Ads.

Data on the device is deleted when you delete the app. The data we keep follows the periods in this policy; you can ask for access, correction or deletion at privacy@radilivo.com.

Ads

The Radilivo website currently shows no ads and uses no advertising cookies. Before ads are introduced on the website we will update this policy and ask for your consent where it is needed. The Radilivo app shows ads; see the section „Mobile app“.

Legal basis and your rights

We process the data described in this policy on the basis of legitimate interest: to keep the service reliable and secure, to prevent abuse and to answer your messages (Article 12(1)(6) of the Serbian Law on Personal Data Protection and Article 6(1)(f) of the EU General Data Protection Regulation).

You have the right to request access, correction, deletion and restriction of processing and to object to processing. Send your request to privacy@radilivo.com; we answer within 30 days at the latest. You can lodge a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection (www.poverenik.rs) or with the supervisory authority of the EU country where you live.

Changes

We announce changes to this policy on this page; the date of the last change is given below.